24/7 customer support is our strategy and it involves providing support 24 hours a day, and 7 days a week. In other words, a 24/7 support that ensures that a our customers are able to get their issue resolved no matter what day or time it is.
For some businesses, offering 24/7 customer support is necessary. For others, it’s a decision made based on growth or customer demands. For us, being available to offer assistance 24/7 demonstrates that we truly care about our customers, and also that we prioritize their needs. This also helps our customers gain trust, and anchor their loyalty in our servise.
Customer Support Channels
A growing number of hosts include the Live Chat Support option in their support service package. It represents an easy to use online application for real time communication between customers and the support team of the host. To check whether your potential host offers a live chat service, look for a live chat button on their site. The application opens in a pop-up window, so you can still see the site while chatting with a member of the support team. The live chat support option is usually recommended for non-technical questions including pre-sale, billing queries, etc.
1. Knowledge base Support
A knowledge base is a repository of help-guides and FAQs that our customers can browse through to find solutions on their own. Our knowledge base Support provides an option for our customers to share their feedback helps ensure that our solution articles are truly helping them. It is as simple as adding a thumbs up and thumbs down, or inserting a feedback in the form at the end of every article.
2. Live Chat WhatsApp Support
Live Chat WhatsApp Support option in our support is included in our service package. It represents an easy to use real time communication between our customers and our support team. Look for a live chat WhatsApp button on our site. The button opens in a seperate window, so you can still see the site while chatting with a member of the support team. The live chat support option is usually recommended for technical questions, billing queries, etc.
3. Community forums
User community forums are discussion boards that enable our customers to interact with one another. A community forum is a popular platform for our product teams to gather feedback on beta features or bounce off feature ideas with customers. They also serve as a medium for our customers to raise their issues and concerns. Often, customers within the community tend to answer questions and help each other out. The ones that are left unaddressed are generally answered by our moderator(typically someone from our product or customer service team).
